Managed services work differs from other business models in the IT solution provider and channel partner space. One key departure is recurring revenue. Solutions providers pursuing the break/fix model, for example, usually price their services on a time-and-materials basis, billing an hourly rate for repairing a customer's IT equipment and charging for parts or replacement gear. Companies performing IT project work, such as computer systems installation and integration, may charge a fixed price for products and services. Either way, those solutions providers generate revenue on a one-time basis from each project; an exception would be large projects with multiple milestones and associated payments. But, in general, the conventional solution provider business is mainly transactional.
Our company recurring revenue stream, on the other hand, potentially provides a more stable and predictable base of business.
- Plan & design: Plan the current needs and future expansion of services.
- Build: Build the support delivery model and the implementation of network, security, end-user application and service level agreement (SLA).
- Operate day to day ITC operation including proactive and reactive services through ITIL standard services life cycle.